What is Magical Whiskers?
Magical Whiskers is an online store offering fun, useful, and magical products for pets and pet lovers.
What types of products do you sell?
We sell pet toys, grooming tools, accessories, beds, feeders, and more for dogs and cats.
Are your products safe for pets?
Yes! All our products are tested and pet-friendly. We focus on quality and safety.
Do you offer products for all pet sizes?
Absolutely! We stock items for small, medium, and large pets—just check the size details before ordering.
How do I choose the right product for my pet?
Each product page has clear descriptions, sizes, and uses. If you’re unsure, contact us—we’re happy to help!
How long does delivery take?
Most orders ship within 2–3 business days and arrive in 5–10 days, depending on location.
Can I track my order?
Yes! You’ll receive a tracking number by email once your order is shipped.
My order hasn’t arrived yet. What should I do?
Please check your tracking link first. Still need help? Contact us and we’ll look into it.
Can I change or cancel my order?
Yes, within 12 hours of placing it. Contact us as soon as possible to make changes.
How do I know which size to buy?
We include size charts on product pages. Measure your pet and match it to the chart for the best fit.
Do you restock sold-out items?
We try to! Join our email list or click “Notify Me” on the product page to stay updated.
Can I buy a gift for someone else’s pet?
Absolutely! Just enter their address at checkout and add a gift note if you like.
Do you offer bundle discounts?
Yes, we often have bundle deals and seasonal promotions—check our homepage or subscribe to updates.
What’s your return policy?
You can return unused items within 30 days. Items must be in original condition and packaging.
How do I return an item?
Contact our support team with your order number, and we’ll guide you through the return process.
Do I have to pay for return shipping?
In most cases, yes. However, if the item was damaged or incorrect, we’ll cover the return cost.
When will I get my refund?
Refunds are processed within 3–5 business days after we receive the returned item.
My item arrived damaged—what should I do?
We’re so sorry! Please send us a photo and your order number—we’ll send a replacement or refund quickly.